FAQs

Join

How do I use Plus! Gateway for Shopping?
You can earn LinkPoints by completing purchases with participating retailers when you shop online through the Plus! Gateway site. You need to be a Plus! member to earn LinkPoints through the Plus! Gateway site. Not a Plus! Member? If you are not Plus! member you can join here now.
Do I need to join Plus! to earn LinkPoints when I shop through Plus! Gateway site?
Yes, you need to be a Plus! member to earn LinkPoints. As long as you're a Plus! Member and have signed in to your online account, you’ll earn LinkPoints when you access the retailer’s site through the Plus! Gateway site.
Can I purchase from the Plus! Gateway site if I am not a Plus! Member?
You can browse the Plus! Gateway site without being a member, however, you’ll need to sign in to your Plus! account as a Plus! Member to earn LinkPoints for purchases from participating retailers. Not a Plus! Member? Really? Sign up now.
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Earn

How do I start shopping and earning?
  • Access the Plus! Gateway and make sure you're signed in to your account.
  • Choose a retailer you want to shop with and click the "Shop Now" button.
  • Remember, you must sign in and click through to the retailer’s site from the Plus! Gateway site every time you shop for us to track your LinkPoints.
Is it more expensive to shop via Plus! Gateway for Shopping?
No, you will not spend any more by using our site – and you’ll get the benefit of earning LinkPoints! It's the same price as shopping directly with the retailers, so you won’t miss out on any of their special offers. By using our site you can earn LinkPoints on every purchase.
If I am a member of a retailer's own loyalty program will I still earn LinkPoints?
Yes, you will still earn LinkPoints but we would advise that you don't purchase any items that you have previously saved to your cart – this could affect receiving your LinkPoints. It’s best to start your shopping directly from the Plus! Gateway site.
I signed into my Plus! account and made purchases via the Plus! Gateway site for shopping, but my orders aren't showing up in my Account - what's going on?
  • It takes up to 5 working days for a purchase to display as "Pending".
  • It may be that the web browser used at the time of purchase had cookies disabled. Cookies allow us to track your purchase - without them there's no way for the system to allocate LinkPoints to your Account. Read more about cookies.


If you'd like some help figuring out what's happened, please contact us.
My cookies are enabled but my purchases still aren't showing up in my Account?

Here are some best practice guidelines to help make sure you receive your LinkPoints:

  • Make sure you sign in to your Plus! account before clicking on the ‘Shop Now’ button in Plus! Gateway.
  • Complete your purchase online, all in one session.
  • If you decide after check out that you want to purchase something else, close the retailer site window and start the process again, starting from Plus! Gateway.
  • Don't retrieve previously saved items in your shopping cart; start completely from scratch.
  • Don’t click on another banner or website promoting the retailer before you complete your transaction. If you must visit another site before completing your purchase, please use a different browser to do so. Interrupting the browser session that started from Plus! Gateway can affect tracking.
  • Don't use "refer a friend" programs, again this changes the referrer.
  • Telephoning the retailer to complete or modify your order will likely override the Plus! Gateway tracking (and therefore your LinkPoints).
  • Increasingly some internet security and ad blocking software programs prevent the special tracking codes we need to track your purchases, please disable your programme before using Plus! Gateway.
Why is my LinkPoints transaction cancelled?

LinkPoints can be cancelled for a number of reasons. The most common are:

  • You have returned the products you purchased to the retailer
  • Your payment failed or you didn’t meet the requirements of the retailers credit check
  • Where you have registered for a service, the registration has not been deemed genuine
  • Your last click with this retailer didn’t come from Plus! Gateway
  • Your transaction didn’t meet the retailer’s Terms and Conditions
  • If a promo code is used that is not listed on Plus! Gateway no LinkPoints will be earned
I forgot to sign in to Plus! before shopping with a retailer. Can I still have my LinkPoints?
Sorry, but we’re unable to allocate LinkPoints for any purchases that did not originate from Plus! Gateway. The next time you shop, always access the Retailer’s website via Plus! Gateway so we can track your visit and allocate LinkPoints.
Are my LinkPoints immediately credited to my Plus! Account?
  • When you buy something from a retailer, the transaction will appear in your Plus! Gateway transaction History as ’Pending’ within 5 working days.
  • We'll confirm the transaction with the Retailer before updating the transaction status to 'Approved'. Most purchase will be approved within 60 days, but some retailers may take up to 120 days, and are subject to the Retailer's Terms & Conditions.
  • Once ‘Approved’ the LinkPoints will be posted to your Link! account within 14 days.

If you need some help claiming missing LinkPoints please contact us.

How do I know how many LinkPoints I'll earn?

Plus! Gateway will clearly outline how many LinkPoints you'll earn for purchases with participating retailers. In most cases, this will be expressed as a number of LinkPoints earned per $1 spent at the retailer.

  • For example, if the retailer is offering 2 LinkPoints per $1 spent, and your transaction total is $50 (excluding any taxes and shipping) you can expect to receive 100 LinkPoints.
  • In another example, you may not earn LinkPoints per $1 spent, but rather a certain number of LinkPoints for a single purchase, or by registering for a service with that retailer. In this instance, you'll receive LinkPoints for that one action, but not for subsequent actions or purchases on that retailer's site.
Will I earn LinkPoints for shipping/handling or tax included in my transaction?
LinkPoints are not earned on shipping, handling or any taxes.
Can I see my LinkPoints for shopping transaction history?
Yes, you can see all your transactions whether they are ‘Pending’, ‘Approved’ or ‘Cancelled’ within your Account area.
Why do I earn more LinkPoints with some Retailers than with others?
It’s the Retailers who decide the level of LinkPoints given for shopping with them. Be sure to check out how many LinkPoints the retailer offers before completing your purchase.
Why have I earned more or less LinkPoints with same Retailer?
LinkPoints rates can go up or down, and some retailers may offer bonus LinkPoints offers from time to time. The current earning rate is always displayed on Plus! Gateway so remember to look at the current rate to know how many LinkPoints you’ll earn.
There's an online shop I visit frequently, but it's not part of Plus! Gateway for Shopping. How can I get it added?
We're constantly adding and looking for new Retailers, so if you know of a great online service or shop that you'd like to see added to our growing list, please let us know, contact us here.
What happens if I cancel a purchase I’ve made or want a refund?
You can cancel purchases and get a refund in the usual way that you would do directly with the retailer, subject to the retailer’s terms and conditions. However, you will not earn LinkPoints for any cancelled or refunded orders. If you cancel a purchase after LinkPoints have been posted to your Plus! account, we reserve the right to deduct such LinkPoints from your account.
I was interested in a Retailer who is no longer listed, can you tell me why?
From time to time Retailers may decide they no longer wish to participate on Plus! Gateway and offer LinkPoints to members. When this happens, we thank them for participating and remove them from our listings.
Can I use my LinkPoints to purchase products directly from Plus! Gateway?
At this time, LinkPoints cannot be used to make purchases through Plus! Gateway. Any LinkPoints earned through Plus! Gateway will be posted to your Plus! account and can be redeemed towards Plus! RewardÑŽ
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Security

Are my personal details safe?
Your personal information is kept completely confidential in accordance with our Privacy and Security.
Will I be contacted by any of your Retailers?
Plus! Gateway will not share any personal information about you with our Retailers. Please note though that when you click a ‘Shop Now’ link to a Retailer, you will leave the Plus! Gateway completely and be subject to that Retailer’s Terms & Conditions. If you share your details with a Retailer, they may contact you.
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Cookies

What’s a cookie?
A cookie is a small piece of data used by web servers to help identify web users. Cookies can be turned on and off by you at any time in your web browser menu. Cookies allow us to track your purchases with participating retailers and allocate your LinkPoints. If you turn off Cookies we will be unable to track your purchase and assign LinkPoints.
How are cookies used at the Plus! Gateway for Shopping?
We use cookies to Plus! Gateway transactions so that we can credit your Plus! account for any purchases made with our Retailers. A piece of code on our Retailers’ websites records your unique ID number and transaction, and then passes that back to us. We then use this to match it back to your details so we can allocate LinkPoints to your Plus! account.
How can I check my cookies are turned on?
iOS 7/8
  • Tap Settings > Safari.
  • Under Privacy & Security, view the Block Cookies setting.
  • If set to “Never”, tap Block Cookies and select “Always”.
iOS 6 or earlier
  • Tap Settings > Safari.
  • Under Privacy, view the Accept Cookies setting.
  • If set to “Never”, tap Accept Cookies and select either "From visited" or Always.
In Internet Explorer, you open up the browser then:
  • go to "Tools",
  • select "Options",
  • under "Privacy" move the settings slider to "Medium" or lower, hit "Ok."
In Safari, you open up the browser then:
  • go to "Edit",
  • select "Preferences",
  • under the "Security" tab in the "Allow Cookies" section, select "Only sites you navigate to", hit "Ok."
In Firefox, you open up the browser then:
  • go to "Tools"
  • select "Options"
  • under "Privacy", select "Accept cookies from sites", hit "Ok."
In Google Chrome, open the browser:
  • Click the Chrome menu icon
  • Select “Settings”
  • Near the bottom of the page, click “Show advanced settings”
  • In the “Privacy” section, click “Content settings”
  • Select “Allow local data to be set (recommended)”
*If using any other browser, just check out their Help section.
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Membership

What do I do if I’ve forgotten my password?
You will need your user name and your password to sign in. If you have forgotten your password, please select "Forgotten Password" on the main Plus! Register/Login and follow the instructions to reset your password.
What do I do if I forget my sign-in details that I used to join with??
If you need assistance accessing your Plus! account, you can contact us and we'll be glad to assist you.
How do I update my personal details?
You may review and update the personal information you provide by signing in to your Plus! account and selecting ‘My Account’.

Delivery

Where will Plus! Gateway Retailers deliver to?
You will need to check with each individual retailer for full details of their shipping options.
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General

How does it work?
To understand how to earn LinkPoints for shopping with Plus! Gateway please visit our How it works page.
How many retailers do you have on Plus! Gateway?
We have hundreds of retailers currently on the site covering a vast range of shopping categories and we’re always adding more.
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