Plus! Gateway terms and conditions

The use of Plus! Gateway (“Website”) is subject to the following terms and conditions. Plus Gateway! is operated by Collinson (Latitude) Pte Ltd (“Service Provider”) on behalf of NTUC Link Pte Ltd (“NTUC Link”). By using the Plus! Gateway, members of the Plus! Programme (“Plus! Members”) are deemed to have read, understood and accepted these Terms and Conditions.

1. Membership

1.1. Only Plus! Members with a valid Plus! account (“Account”) may use the Plus! Gateway. Only one Account per person will be allowed and LinkPoints will only be earned on one account per person.

1.2. Plus! Gateway is for the sole use of Plus! Members acting in their personal capacity and is not for commercial purchases. If NTUC Link suspects that an Account is being used other than for personal use, NTUC Link may in their absolute discretion, terminate membership or deduct the LinkPoints credited to the Account pursuant to such transactions.

1.3. If NTUC Link suspects illegal, fraudulent or suspicious activity involving an Account, NTUC Link reserves the right to place such Account on hold, suspend transactions and/or terminate membership.

2. LinkPoints award process

2.1. Plus! Members will earn LinkPoints from purchases at online retailers displayed on the Website, subject to these Terms and Conditions. NTUC Link and the Service Provider will make every effort to ensure the LinkPoints offers are correctly illustrated but cannot be liable if there is any error in the stated LinkPoints offers.

2.2. Plus! Members must sign in to their Accounts while accessing this Website and use the links to the participating retailers' websites as provided in this Website to be eligible for LinkPoints award. Plus! Members must ensure that they complete the purchase at the participating retailers’ website which they are directed to after they click on the links provided by this Website. Plus! Members will not earn LinkPoints for purchases that are made prior to signing in to their Accounts. Plus! Members will also not be able to earn LinkPoints for purchases made at the retailers without using the links provided in this Website.

2.3. Any goods and/or services ordered by the Plus! Members at the participating retailers’ websites via Plus! Gateway gives rise to a contractual relationship between the Plus! Members and the participating retailer. The purchase of goods and/or services from participating retailers is subject to their terms and conditions of sale. Plus! Members acknowledge and accept that the delivery of the goods and/or services is the sole responsibility of the participating retailer. Plus! Members shall direct all complaints or disputes regarding the goods or services ordered or regarding any delay or other delivery issue to the participating retailer, manufacturer or such appropriate third party concerned with the supply of the goods and/or services. NTUC Link and the Service Provider disclaim any and all warranty with regard to such goods and/or services, in particular any and all representations and warranties including those as to title, fitness for purpose, merchantability and/or satisfactory quality regarding such goods and/or services.

2.4. Plus! Members will become eligible for LinkPoints award when the participating retailer, in its sole discretion, confirms and approves the purchase to the Service Provider, which may take up to 120 days. Both NTUC Link and/or the Service Provider shall not be responsible for any changes to, discontinuance or withdrawal of the participation of any retailer in this Website and in particular, NTUC Link and/or the Service Provider shall not be responsible for any loss suffered by Plus! Members as a result of such changes to, discontinuance or withdrawal of the participation in Plus! Gateway by such retailer.

2.5. LinkPoints will not be earned if the transaction results in a refund or is cancelled.

2.6. LinkPoints have no equivalent cash value except as set out in these Terms and Conditions.

2.7. LinkPoints may only be earned on the net value of the goods or services excluding sales tax, all other taxes, surcharges and any additional costs such as shipping.

2.8. NTUC Link has the sole discretion in determining whether a purchase made by Plus! Members at participating retailers through the Plus! Gateway is eligible to earn LinkPoints. Any decision made by NTUC Link shall be final.

2.9. If coupon/voucher codes from third party sources that are not listed on Plus! Gateway or merchants’ website are used, the transaction will be invalidated from earning LinkPoints.

3. Tracking

3.1. Transactions are electronically tracked and reported back by the participating retailer to the Service Provider. While the Service Provider will use reasonable efforts to ensure correct reporting by the participating retailers, NTUC Link and/or the Service Provider exclude any and all liability relating to the failure or incorrect reporting by the participating retailers.

3.2. All participating retailers’ transactions are tracked through the use of cookies. Plus! Members shall ensure that cookies are enabled with their browser and that the security software on their computer does not block cookies. If such cookies are disabled or blocked, Plus! Members will not be able to earn LinkPoints from their transactions even if they had complied with the conditions stated at Clause 2.2 above.

4. Website content

4.1. The information on this Website does not constitute financial advice or an offer for financial services or financial products. Plus! Members acknowledge and accept that they should obtain their own independent advice in relation to any financial service or financial product before purchasing such financial service or financial product at the participating retailer’s website via Plus! Gateway.

4.2. This Website does not endorse or give any warranty in respect of any goods and/or services offered by any participating retailer nor is there any implied or actual offer made by this Website in respect of such goods and/or services.

5. Website changes and modifications to Terms and Conditions

5.1. NTUC Link and/or the Service Provider may, in their sole discretion, modify the content of this Website and these Terms and Conditions herein at any time without prior notice to Plus! Members. It is the Plus! Member’s responsibility to check the Website each time before accessing the Plus! Gateway to ascertain if there are any modifications to these Terms and Conditions. By using the Plus! Gateway after these Terms and Conditions have been modified, Plus! Members are deemed to have accepted such modifications to these Terms and Conditions.

6. Copyright and other intellectual property rights

6.1. This Website is protected by copyright. The software is the Service Provider’s exclusive property and the Service Provider retains all rights, title and interest in and to the software throughout the world, including any modifications and improvements to it.

6.2. The intellectual property subsisting in this Website, including the design, text, images, graphics, logos and other content belongs to NTUC Link, the Service Provider and/or their licensors.

6.3. Plus! Members agree not to copy, reproduce, distribute or publish any content of this Website without NTUC Link and/or the Service Provider’s prior written permission.

7. Third party websites

7.1. Plus! Members may be able to access third party websites that link from this Website (“Linked Sites”). Linked Sites are not reviewed, controlled, or examined by NTUC Link and/or the Service Provider in any way and NTUC Link and/or the Service Provider are not responsible for the content, availability, advertising, products or other materials of any such Linked Sites, or any additional links contained therein. These links do not imply NTUC Link’s and/or the Service Provider’s endorsement of, association, partnership or any other relationship with the Linked Sites with their operators. It is the responsibility of the Plus! Members to comply with the terms of service and privacy policy of the Linked Sites as well as with any other obligation under copyright, secrecy, defamation, decency, privacy, security and export laws related to the use of such Linked Sites and any content contained thereon. In no event shall NTUC Link and/or the Service Provider be liable, directly or indirectly, to anyone for any loss or damage arising from or occasioned by the creation or use of the Linked Sites or the information or material accessed-through these Linked Sites. Any concerns should be directed to the Linked Site's administrator or webmaster. NTUC Link and/or the Service Provider reserve the exclusive right, at their sole discretion, to add, change, decline or remove, without notice, any link to any of the Linked Sites from the Website and/or introduce different links to different Plus! Members.

8. Disclaimers and exclusion of liability

8.1. All risks remain entirely with the Plus! Member who is seeking to make use of Plus! Gateway.

8.2. NTUC Link and/or the Service Provider do not warrant that access to this Website will be uninterrupted or error-free and in this regard, NTUC Link and/or the Service Provider shall not be responsible for any loss or damage that may be suffered by Plus! Members as a result of their access or inability to access this Website.

8.3. While reasonable care and skill are used to ensure that the information and data provided on this Website is accurate and up to date, NTUC Link and/or the Service Provider do not give any warranty as to the accuracy of any information or data on this Website. NTUC Link and/or the Service Provider hereby exclude all liability arising from any erroneous, inaccurate or outdated information or data on this Website.

8.4. While reasonable efforts are made to ensure that material is virus-free before being placed on this Website, NTUC Link and/or the Service Provider shall not be responsible for any loss, disruption or damage to your data or computer system that may occur whilst accessing this Website.

8.5. NTUC Link and/or the Service Provider shall not be held responsible for any failure:

  • (5.a) of this Website; or
  • (5.b) in the system of communication between Plus! Members and NTUC Link and/or the Service Provider, of whatever type or for whatever cause, which is beyond NTUC Link and/or the Service Provider’s reasonable control.

8.6. NTUC Link and/or the Service Provider shall not be held responsible for any unauthorized dealings with the Plus! Member’s Account of any kind. NTUC Link and/or the Service Provider are entitled to treat all instructions made through the Account to originate from the Plus! Member and shall be entitled to act on all such instructions. It is the Plus! Member’s responsibility to ensure that his or her password to the Account is kept confidential.

8.7. NTUC Link and/or the Service Provider exclude all liability for any claim, loss, damage, injury, death, costs or expenses howsoever incurred, suffered or sustained by Plus! Members as a result of any purchase of goods and/or services from participating retailers in the Plus! Gateway. Plus! Members agree to direct all claims or disputes relating to such goods and/or services to such participating retailer, manufacturer or such appropriate third party concerned with the supply of such goods and/or services.

9. Indemnity

9.1. The Plus! Member shall indemnify NTUC Link, the Service Provider, their affiliates, their and their affiliates’ directors, employees and agents against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by NTUC Link, the Service Provider, their affiliates, their and their affiliates’ directors, employees and agents in connection with that Plus! Member’s use of this Website.

10. Privacy policy

Please click here to access the privacy policy relating to the use of the Plus! Gateway.

11. Site Operator Information

This Website is operated by Collinson (Latitude) Pte Ltd with registered office address at 152 Beach Road #23-02/04 Gateway East Singapore 189721.

12. General

12.1. These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Singapore. Plus! Members hereby irrevocably submit themselves to the jurisdiction of the courts of the Republic of Singapore.

12.2. Any dispute arising out of or in connection with these Terms and Conditions including any question regarding its existence, validity or termination shall be referred to and finally resolved by arbitration in Singapore according to the Arbitration Rules of the Singapore International Arbitration Centre for the time being in force which rules are deemed to be incorporated by reference into this Clause. The Tribunal shall consist of one (1) arbitrator. All arbitration proceedings shall be in the English language. The decision of the arbitrator shall be final and binding on all the parties.

12.3. Each of these Terms and Conditions is severable and distinct from one another and if at any time any of these Terms and Conditions or any part thereof is or becomes invalid, illegal or unenforceable, the validity, legality or enforceability of the remaining Terms and Conditions shall not be affected or impaired in any way.

12.4. No failure or delay on the part of NTUC Link and/or the Service Provider in exercising any right or remedy under these Terms and Conditions will operate as a waiver of such right or remedy, nor will any single or partial exercise of any right or remedy preclude any other or further exercise of such right or remedy. Any waiver by NTUC Link and/or the Service Provider of their right or remedy in respect of any of these Terms and Conditions or any breach of these Terms and Conditions by the Plus! Member shall be made in writing and may be given subject to such conditions as may be imposed by NTUC Link and/or the Service Provider, and shall only be effective in the instance and for the purpose for which the waiver was given.

12.5. Plus! Members shall promptly notify NTUC Link if there are any changes to their particulars on NTUC Link’s record. NTUC Link is entitled to rely on the existing particulars of the Plus! Member as available on NTUC Link’s record when delivering the requested services to the Plus! Member or when communicating to the Plus! Member.

12.6. These Terms and Conditions are supplemental to the terms and conditions of the Plus! Programme, Plus! Card, Plus! Rewards and Plus! Marketplace (“Main T&Cs”) which are available here (insert hyperlink). In the event of a conflict between these Terms and Conditions and the Main T&Cs in relation to the use of the Plus! Gateway, these Terms and Conditions shall prevail.